Refund policy

Return & Refund Policy

At TIEC, we want you to have a satisfactory shopping experience. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under our policy, you may request a return or replacement subject to the terms below.

1. Return Eligibility

A product may be eligible for return or replacement if:

  • The product received is damaged or defective.

  • The wrong product has been delivered.

  • The product received is materially different from the product ordered.

  • The product meets any other return conditions specified on the relevant product page or at the time of purchase.

To be eligible for a return, the product should generally be unused, in its original condition, and accompanied by its original packaging, labels, accessories, and invoice/order details, where applicable.

2. Return Period

Return requests must be submitted within [X days] of delivery.

Requests submitted after the applicable return period may not be accepted.

3. Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene requirements, or other applicable restrictions.

Products that have been used, damaged after delivery, altered, or returned without the required original packaging may be refused.

Any product-specific return restrictions displayed on the product page will apply.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs/videos of the product and packaging, where applicable

We may review the information provided before approving a return, replacement, or refund.

5. Return Process

To request a return, contact us using the contact information provided below.

Once your request is received, our team will review the request and provide further instructions regarding the return, if applicable.

Please do not send products back without receiving return instructions from us.

6. Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be processed through the applicable payment method or other method determined by TIEC.

The time taken for the refund to appear in your account may vary depending on the payment provider, bank, or payment method.

Refund processing timeline: [X business days] after return approval.

7. Shipping Charges

Unless otherwise required by applicable law or specifically stated by TIEC, shipping charges may not be refundable.

Where a return is approved because the product was damaged, defective, or incorrectly supplied by us, TIEC may provide appropriate return or replacement arrangements after reviewing the case.

8. Exchanges / Replacements

Where applicable, TIEC may offer a replacement instead of a refund for damaged, defective, or incorrectly delivered products.

Replacement availability will depend on product availability.

If the requested replacement is unavailable, an alternative resolution may be offered at TIEC's discretion, subject to applicable law.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation may not be possible once an order has been processed, packed, dispatched, or otherwise handed over for delivery.

Any eligible refund resulting from an approved cancellation will be processed according to the applicable payment method and refund procedure.

10. Refund Exceptions

A refund or return may be refused where:

  • The product does not meet the eligibility requirements.

  • The product has been used or damaged after delivery.

  • The return request is made after the applicable return period.

  • Required information or evidence has not been provided.

  • The product is specifically identified as non-returnable.

  • The issue is caused by misuse, negligence, alteration, or improper handling after delivery.

Nothing in this policy is intended to limit any rights available to customers under applicable law.

11. Changes to This Policy

TIEC reserves the right to update, change, or replace this Return & Refund Policy at any time by posting the updated policy on this website.

Customers are responsible for reviewing the most current version of this policy.

12. Contact Us

For questions regarding returns, replacements, cancellations, or refunds, please contact us:

TIEC
Phone: +91 8853676775
Address: 46-A Rail Bazar, Opp. Police Station, Kanpur (U.P.) – 208004

For any return request, please keep your order number and purchase details available so that we can assist you efficiently.