Shipping policy

Shipping Policy

Effective Date: [Insert Date]

Thank you for shopping with Ties Company. We are committed to delivering your order safely and on time. Please read our Shipping Policy below.

1. Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During sales, festive seasons, or high-demand periods, processing may take slightly longer.

2. Shipping Timeline

Estimated delivery times:

  • Metro Cities: 2–5 business days
  • Other Cities & Towns: 4–7 business days
  • Remote Areas: 5–10 business days

Delivery times are estimates and may vary depending on your location and courier availability.

3. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout before payment.
  • We may offer Free Shipping on selected products or above a minimum order value during promotional periods.

4. Order Tracking

Once your order is shipped, you will receive:

  • A shipping confirmation via Email/SMS/WhatsApp.
  • A tracking number and courier details to monitor your shipment.

5. Delivery

Please ensure that the shipping address and contact details provided are accurate.

If delivery fails due to:

  • Incorrect address
  • Incorrect phone number
  • Customer unavailable after multiple delivery attempts

Additional shipping charges may apply for re-delivery.

6. Damaged or Missing Items

If your package arrives damaged or an item is missing:

  • Contact us within 48 hours of delivery.
  • Share your order number, clear photos, and an unboxing video for verification.

Claims without an unboxing video may not be eligible for replacement.

7. Delayed Shipments

While we strive for timely deliveries, delays may occur due to:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Courier service disruptions
  • Government restrictions or unforeseen events

Ties Company is not liable for delays caused by third-party courier partners.

8. International Shipping

Currently, we do not offer international shipping. We deliver only within India.

(If you plan to ship internationally later, you can update this section accordingly.)

9. Contact Us

For any shipping-related questions, please contact us:

Ties Company
📧 Email: support@tiescompany.com (replace with your official email)
📞 Phone/WhatsApp: +91-XXXXXXXXXX (replace with your official number)

By placing an order with Ties Company, you agree to this Shipping Policy.