Shipping Policy

At TIEC, we aim to process and deliver your orders safely and efficiently. This Shipping Policy explains the general terms applicable to orders placed through our website.

1. Order Processing

Orders are processed after successful confirmation of the order and payment, where applicable.

Please ensure that the shipping details provided at checkout are complete and accurate.

We may contact you using the phone number or email address provided with your order if additional information is required.

2. Shipping & Delivery

Orders will be shipped to the delivery address provided by the customer at the time of placing the order.

Estimated delivery timelines may vary depending on:

• Delivery location

• Product availability

• Shipping service provider

• Order processing time

• Public holidays

• Weather or other unforeseen circumstances

Any delivery timeline displayed on the website is an estimated timeframe and is not guaranteed.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before the order is completed.

Any promotional free-shipping offer will be subject to the terms and conditions specified for that particular offer.

4. Cash on Delivery

Where Cash on Delivery (COD) is available, customers may choose COD as a payment method during checkout.

COD availability may depend on the delivery location, order value, product, and other factors determined by our shipping or payment partners.

5. Order Tracking

Where tracking information is available, customers may receive tracking details through the contact information provided during checkout.

Tracking information is provided by the applicable shipping partner and may take some time to become active after the order has been dispatched.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information.

TIEC will not be responsible for delays or failed deliveries caused by:

• Incorrect or incomplete address

• Incorrect phone number

• Incorrect PIN code

• Customer being unavailable to receive the order

• Failure to respond to delivery attempts

If an order is returned to us because of incorrect information or unsuccessful delivery attempts, additional shipping charges may apply for re-delivery.

7. Delayed Deliveries

Although we make reasonable efforts to ensure timely delivery, delays may occur due to circumstances outside our control, including:

• Shipping partner delays

• Weather conditions

• Natural disasters

• Public holidays

• Transportation disruptions

• Government restrictions

• Unforeseen operational issues

TIEC shall not be responsible for delays caused by circumstances beyond our reasonable control.

8. Damaged Packages

If your package appears damaged at the time of delivery, please document the condition of the package and contact us as soon as possible.

For damaged or incorrect products, we may request photographs, videos, order details, or other information to evaluate the issue.

Any return, replacement, or refund will be handled according to our Return & Refund Policy.

9. Delivery Attempts

Our shipping partners may make multiple delivery attempts depending on their applicable procedures.

If delivery cannot be completed after the applicable attempts, the package may be returned to TIEC.

Re-shipping a returned order may be subject to additional shipping charges.

10. Changes to Shipping Policy

TIEC reserves the right to update, modify, or replace this Shipping Policy at any time.

Any changes will be posted on this page. Customers are encouraged to review the latest version of this policy before placing an order.

11. Contact Information

For questions regarding shipping or delivery, please contact us:

TIEC

Phone: +91 8853676775

Address:
46-A Rail Bazar, Opp. Police Station,
Kanpur (U.P.) – 208004